Konecta, a leading provider of customer experience (CX) and digital services, has established a strategic partnership with Google Cloud that will span three years. This collaboration aims to bolster Konecta’s position as a pioneer in delivering cutting-edge customer experience solutions driven by AI, automation, and cloud technologies.
As part of this partnership, Konecta will transition its extensive workforce of 100,000 employees to Google Workspace, enhancing collaboration and productivity across its global teams. Additionally, as a certified Google Cloud partner, Konecta will leverage Google Cloud’s Customer Engagement Suite to enhance its clients’ customer service operations. Moreover, up to 500 Konecta engineers will undergo certification in Google Cloud technologies, enabling them to spearhead the development and implementation of advanced AI solutions for clients.
By integrating Google Cloud’s AI capabilities into its offerings, Konecta aims to elevate its CX services, enabling businesses to automate customer interactions, deploy AI agents using Vertex AI, and deliver personalized experiences.
Key benefits of this three-year partnership include:
1. Accelerated growth of Konecta’s AI-powered Digital Business Unit, focusing on innovative CX and Contact Center as a Service solutions.
2. Integration of AI and CCaS technologies into Konecta’s CX offerings, enhancing customer service solutions and communication platforms.
3. Certification of up to 500 engineers in Google Cloud technologies, ensuring seamless implementation of AI and CCaS solutions.
4. Modernization of workplace communication environment for over 100,000 employees using Google Workspace, enhancing collaboration and productivity.
Nourdine Bihmane, CEO of Konecta, expressed his excitement about the partnership, highlighting the potential for enhanced customer experience solutions through AI and automation. Tara Brady, President of Google Cloud EMEA, emphasized the importance of delivering superior customer service experiences through AI-powered solutions.
For those interested in cybersecurity and cloud technology, Cyber Security & Cloud Expo is a recommended event to explore upcoming enterprise technology events and webinars. The partnership between Konecta and Google Cloud signifies a significant step towards utilizing AI to drive meaningful business outcomes and enhance customer experiences.
