Nationwide Building Society, like many large financial institutions, is gradually shifting its technology infrastructure to the cloud in a series of stages rather than in one dramatic move. The expanded partnership with AWS reflects Nationwide’s commitment to using cloud services as the backbone of its operations, from customer support to internal systems. By consolidating more systems on AWS, Nationwide aims to simplify deployment and maintenance processes.
One key area where cloud technology is making a difference for Nationwide is in its contact centre operations. By leveraging Amazon Connect, Nationwide is able to provide services like Call Checker to verify the legitimacy of callers, helping to combat impersonation fraud. This real-time verification capability has become crucial in addressing security concerns and improving day-to-day operations.
The shift towards cloud technology is not just about cost savings for Nationwide, but also about reliability, speed, and enhancing the overall experience for both employees and customers. As Nationwide’s Group Chief Operating Officer, Suresh Viswanathan, notes, cloud technology is seen as a tool to support better outcomes and deliver improved customer experiences.
In addition to infrastructure improvements, Nationwide is also investing in training for its employees to ensure they have the necessary skills to effectively utilize cloud and AI services. This focus on skills development underscores the importance of having the right talent in place to maximize the benefits of cloud technology.
The financial sector as a whole is moving towards a more practical and integrated use of cloud platforms, focusing on consolidation, optimization, and operational efficiency. For Nationwide, the incremental steps taken in its cloud journey demonstrate how cloud technology is becoming an integral part of its long-term operating model.
Looking ahead, Nationwide’s approach to cloud adoption reflects a broader trend in the financial services industry, where cloud platforms are increasingly being used to run critical operations and support key functions. By embracing cloud technology as a foundational element of its operations, Nationwide is positioning itself for continued success in a rapidly evolving digital landscape.
