Businesses and organizations can utilize automation technologies such as Artificial Intelligence, NLP, and RPA to streamline their operational services. IT industries, in particular, are often tasked with routine system checks and manual data handling.
The importance of IT process automation in the digital transformation journey undertaken by CIOs and other technology leaders cannot be overstated. The global process automation market size is projected to increase by USD 23.15 billion in 2024. IT process automation solutions are designed to automate and improve IT-shared services and operations like service desk automation, application monitoring, and infrastructure management. By incorporating IT process automation, technologists can efficiently monitor applications and workflows, freeing up time for strategic planning.
Before implementing IT process automation tools, it is essential to consider the criteria for the processes to be automated. While IT process automation can reduce service delivery time and enhance IT resource productivity, it’s crucial to ensure that the criteria are met before implementation. Some key characteristics of IT tasks suitable for automation include high volume, low transaction values, and repetitive nature.
IT process automation solutions can help alleviate the workload on service desk agents by automating tasks that consume significant time. This not only boosts the efficiency of IT staff but also enables them to focus on more complex tasks. Examples of IT process automation include User Management, Password Reset, Service Desk Automation, Data Access Management, System Health Check, Email Notifications, Server Disk Space Management, Data Management, and Security Automation.
Organizations are increasingly turning to AI and IT automation tools to streamline their operations, reduce errors, and cut operational costs. IT process automation enhances service satisfaction, productivity, and empowers service desk agents with digital capabilities to provide better resolutions. It’s imperative for IT organizations to embrace these technologies and prepare for the digital transformation that the industry demands.
