Robotic Process Automation (RPA) is the utilization of software to automate tasks that are repetitive and high in volume, tasks that previously required human intervention. RPA allows for the configuration of a “bot” or “digital worker” to handle tasks such as processing transactions, data manipulation, triggering responses, and integrating with other digital systems. The primary goal of RPA is to enable employees to concentrate on more valuable work by delegating routine tasks to digital workers.
As businesses continue to invest in automation, experienced consulting partners play a crucial role in integrating RPA and supporting the development of automation solutions.
RPA consultancies assist businesses in:
- Expediting value realization
- Scaling the digital workforce
- Aligning automation with broader transformation objectives
Forrester defines RPA services as:
“Services that facilitate the robotic process automation (RPA) lifecycle, including consulting, solution architecture, governance and enablement services, bot design and development, bot management, and bots as a service, provided either on-premises or as a service.”
Forrester Now Tech: RPA Services, Q4 2021 Report
Selecting the right RPA consultancy to partner with can enhance the impact of RPA on your business and drive value by helping you realize its potential and avoid pitfalls.
In the report, Forrester categorizes vendors based on annual RPA services revenue into three groups: large, midsize, and small. Each vendor was queried about their services, including geographical presence and industry expertise. Forrester provides information about these consulting partners to assist in choosing the best vendor for RPA needs based on size and functionality.
Perficient’s Primary Functionality Focuses on System Integration Services
Perficient was identified as a small provider (less than $22M in annual revenue) in the integrated service provider functionality category. According to the report, “Integrated service providers support the automation lifecycle, offering RPA services from process selection to implementation to managed services. They collaborate with a wide ecosystem of ISVs providing platforms such as business process management, case management, and cognitive products and platforms. Some have also invested in developing intelligent automation accelerators and platforms.”
Perficient’s listing in this Now Tech report includes our geographic presence (90% NA, 10% LATAM) and vertical market focus areas (healthcare, financial services, and automotive).
Perficient’s Approach as an Integrated Service Provider in RPA
Perficient is leading the automation conversation and is committed to delivering hyper automation to our clients. Our automation practice encompasses experts in process orchestration, RPA, and AI, allowing us to help clients realize the value of RPA across their entire organization and automate a wide range of processes.
If your organization faces challenges such as high manual workloads, skilled employees engaged in repetitive tasks, lack of end-to-end automation capabilities, legacy systems without APIs, governance issues, difficulty managing exceptions, or stalled RPA initiatives, consider implementing RPA.
Discover More About Perficient
In a constantly evolving digital landscape, selecting the right RPA consulting partner is crucial. To learn more, the report is accessible to Forrester subscribers or for purchase, and you can explore our Intelligent Automation page.
