WhatsApp chatbots have become a valuable tool for financial institutions to improve customer engagement and operational efficiency. These AI-powered virtual assistants, integrated into the popular messaging platform, are transforming how banks interact with their clients. Chatbots can transcribe voice conversations, log communication channels, and help banks analyze client behavior, trends, and preferences. However, only 50% of banks reportedly use AI chatbots to adjust credit scores and predict customer behavior.
Reports show that institutions using AI solutions can handle up to 30% more customer interactions per hour compared to traditional methods. This increased efficiency can lead to 2-3% higher revenue growth for banks. Bots are a game-changer, enabling easy interaction with prospects and existing customers through their preferred app. Banks using WhatsApp chatbots have a better chance of engaging their customers, focusing on providing round-the-clock customer service, generating qualified leads, and offering personalized financial advice and product recommendations.
